Dead Idea #002

May 5, 2026Services

Headcount is scale.

For services businesses in particular, this assumption is about to get expensive.

Jason WojahnAdapted from an earlier public note by Jason Wojahn.

Dead Idea — an assumption that stopped being true.

For most of my career, scaling a technology services company had a fairly predictable relationship with people.

  • More demand.
  • More people.
  • More delivery capacity.
  • More revenue.

The best operators improved utilization, mix, geography, pricing, and leverage. But the basic equation survived.

AI begins changing the denominator.

If an engineer operating with agents can design, build, test, document, and iterate materially faster, adding a person is no longer the only way to add execution capacity.

That does not mean people stop mattering. I think the opposite happens at the top of the value chain.

  • Judgment matters more.
  • Architecture matters more.
  • Customer context matters more.
  • Domain expertise matters more.

But repeatable execution becomes increasingly software-mediated.

What dies

Headcount as the default proxy for productive capacity.

What survives

  • Talented people.
  • Deep expertise.
  • Human accountability.
  • Trust.
  • Customer relationships.

Where the value moves

Toward firms that can combine smaller, more capable teams with reusable IP, agents, orchestration, data, and outcome accountability.

The services company that scales systems starts to look very different from one that only scales staffing. Eventually the valuation should too.

Written by Jason Wojahn. AIorDie is a personal publication about what breaks when software starts doing the work.

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